Privacy Policy
Connect America Application LLC (“we,” “us,” “our”) operates the BluuKlr field service management platform. This Privacy Policy explains how we collect, use, store, and protect information when you use our Service.
Information We Collect
Account Information
- Business name, email address, phone number
- Billing information — processed and stored by Stripe; we never store card numbers
- Account credentials — passwords are hashed and never stored in plain text
Business Data You Enter
- Client names, addresses, phone numbers, and email addresses
- Job records, schedules, notes, and photos
- Employee names, contact information, and work records
- Invoices, estimates, and financial records
- Expenses and job costs
Usage Data
- App usage logs (features used, login times, errors)
- Device type and operating system (for app compatibility)
- IP address (for security and fraud prevention)
- GPS coordinates when employees use location check-in features (with permission) — see Section 2 below
Employee Location Data
If your business enables job-site check-in features, the Service collects GPS location from employee devices in these specific circumstances only:
- Automatic arrival detection — while an employee has jobs scheduled for the current day, the Service monitors for arrival at those specific job-site addresses in order to automatically check them in. This monitoring stops once there are no more scheduled jobs for the day.
- Manual check-in/checkout — a one-time location snapshot captured when an employee taps to check in or out of a job.
- Admin-entered location — a business owner or manager may manually record an employee’s location on file (e.g. for route planning).
The Service does not continuously track employee location outside of scheduled work hours, and does not collect location data unless the business owner has enabled job-site check-in features and the employee has granted location permission on their device. Businesses using this feature are responsible for notifying their employees before enabling location tracking and obtaining any consent required under applicable state law.
How We Use Your Information
- Provide, operate, and improve the Service
- Process payments and manage subscriptions
- Send service-related SMS and email notifications
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
Third-Party Service Providers
We share data with trusted providers only as necessary to deliver the Service. We do not sell your data or your clients’ data to any third party.
| Provider | Purpose |
|---|---|
| Supabase | Database storage and user authentication |
| Stripe | Payment processing and subscription billing |
| Twilio | SMS message delivery |
| Resend | Transactional email delivery |
| Google Maps Platform | Address lookup and route optimization |
Data Ownership & Portability
You own all Customer Data — client records, jobs, invoices, employees, and everything else you enter. You may export your data at any time using the Export feature in the app. Upon account termination, you have 30 days to request a data export before permanent deletion.
How We Access Your Data
Connect America Application LLC employees do not access your account data except: (a) when required to resolve a technical support issue, and only with your knowledge and consent; or (b) when required by law or valid legal process. We do not browse, mine, or use your customer data for any purpose beyond delivering the Service to you.
Data Security
- Encryption in transit — TLS/HTTPS on all connections
- Encryption at rest — via Supabase infrastructure
- Row-Level Security on all database tables — each company sees only its own data
- Access controls limiting who can view sensitive data
No system is 100% secure. In the event of a data breach affecting your account, we will notify you by email within 72 hours of becoming aware.
SMS Communications
When you use SMS features, messages are sent on your behalf to your clients and employees via Twilio. You are responsible for ensuring your recipients have consented to receive messages before sending through our platform. We send service-related transactional SMS and emails to account owners as needed to operate the Service.
Recipients may reply STOP at any time to opt out. Reply HELP for assistance. Message and data rates may apply.
Data Retention
- Active accounts: data retained for the duration of your subscription
- Cancelled accounts: data retained 30 days after cancellation, then permanently deleted
- Legal hold: data may be retained longer if required by applicable law
Children’s Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it promptly.
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of personal information — we do not sell personal information
- Non-discrimination for exercising these rights
To exercise these rights, email: servicedesk@bluuklr.com
European Users (GDPR)
If you are located in the European Economic Area, you have the right to access, correct, delete, or restrict processing of your personal data, as well as the right to data portability and to lodge a complaint with your local data protection authority.
Legal basis for processing: contract performance and legitimate business interests.
To exercise these rights, contact: servicedesk@bluuklr.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by email or in-app notice before material changes take effect. The effective date above reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance.
Contact Us
- CompanyConnect America Application LLC
- Emailservicedesk@bluuklr.com
- Websitebluuklr.com
Questions about this policy?
If you have questions about how BluuKlr handles your data, our team is here to help.